Visited Isetan Tampines on 20 Feb 24 seeking help to expand a pair of new J West shoes. The J West promoter was not in, I approached the Cashier for help ,a supervisor lady came over immediately to get another brand promoter for help. Really impressed by the supervisor’s service, she has also told me need to wait for approx 30 mins. Too bad I didn’t manage to get her name. Promoter Hui Er even helps to use some wax on the edge of the shoes. An extra ordinary great service experience to me. Will shop from this outlet from now on.
Serene Lee
2
Bought two bed sets on last Saturday evening and spend almost $300+ in a receipt, cashier asked me need carrier charge 5 cents! I understand now we are having this save the earth exercise but I felt is no sense to ask customer need carrier or not cos I have already spend $300+ and just carrier not asking extra should give free !! Hope the management can understand customer’s feeling.
Joyce
5
Annual event at Tampines Mall before Covid came, remember queuing for 1.5 hrs for the custard and red bean Manju at least 14yrs ago coz my maternal extended family like them a lot! 🤣🤣🤣 4 yrs since Japan food fair organised at Tampines Mall, so happy to see them at Tampines Mall (Sep 2024)! Few years ago need go to the nex then can enjoy Isetan Japan food fair lol! 😌😌😌Love the Manju a lot! 🫶🏻🫶🏻🫶🏻 never see scallop tidbits 🥲🥲🥲 first time trying unagi liver 🤣🤣🤣
Mumtaz
1
Most horrible customer service ever! They don't honour their return policy. Save your hard-earned money and shop on Shopee. At least they keep to their return policy.
We bought an expensive pair of leather shoes for my husband whose laces kept coming undone. When we went to return it 2 days later, they refused to take it back even though the shoes were in perfect condition with tags, box, stuffing and all. Their reasoning was that they had been worn. Of course, they were out on the streets for a couple of hours which is how my husband came to realise the problem with the laces. We cleaned the shoes thoroughly before returning but the rude salesman refused to take back or exchange the pair.
What's the point of a return policy that says it can be returned if it's in good condition when they would go back on their word?! Isetan is the most horrendous company ever. I'm going to file a case against them in the small claims court.
Syazzy Slackster
5
Nice. Got 2 storeys. Near to Tampines Interchange and Tampines Blue Line MRT and East West Line. After orchard road, Tampines Mall and the other 2 malls right next to it have the most foot traffic of any other shopping area in Singapore.
Lily
1
Tiger salesperson not understanding and refused to listen to explanation.
Insisting that the defect good should be return immediately within one week or the next day.
We bought the flask in preparation for our winter trip to China and needed to depart the next day. Therefore not able to report.tje fault. But we return ASAP the day after returning from china.
Poor sales attitude towards customer
Barakathunnisha Mohamed Yusoff
3
They do have a variety of products and staff are friendly. What I do not like is when you do shop for clothing from multiple brands in this store, you are given multiple slips to arrange payments first. Carry those receipt, walk back to those brand sections (eg. MS READ, Triumph) and collect what you had paid for. So if you are buying clothes from 3 brands, you walk around to 3 different sales person. How is this efficient and pleasant experience for shopper?
Shiryu Chen GOOGLE MAP REVIEWER Vblogger
3
Isetan ATRIUM SALE
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Mainly bedding set promotion
💤💤💤💤💤💤💤
🛏️🛏️🛏️🛏️🛏️
Bolster
Pillow
This Isetan shop in Tampines Mall has the following opening hours: Monday 10:00 - 21:30, Tuesday 10:00 - 21:30, Wednesday 10:00 - 21:30, Thursday 10:00 - 21:30, Friday 10:00 - 21:30, Saturday 10:00 - 22:00, Sunday 10:00 - 21:30.
There are currently 5 catalogues available in this Isetan shop.
Browse the latest Isetan catalogue in 4 Tampines Central 5, Singapore, "Isetan promotion" valid from 23/09/2022 to 09/10/2022 and start saving now
Isetan is a leading Japanese departmental store well known for its excellent service staff; commitment to quality and industry-leading buys which exemplifies the best of Japanese retail. Based in Tokyo, Isetan has branches throughout Japan, Southeast Asia, Taiwan and China
Carol
1
Had an unpleasant encounter with a pushy saleswoman at the Desigual counter. She seemed very unsure about recommending the appropriate size of jeans to suit the customer and prioritized making a sale. Firstly, she told me size 42 Jeans weren't available in-store but I found it hanging on the clothing rack to try. It fit me very well and I showed it to her to which she responded there's no new piece only size 44. I already know that it is going to be too big and baggy on me but she kept pushing for me to try despite voicing my concerns. She spoke in a very rude tone as if I'm getting in her way or something, umm this is your job? Secondly, the whole time I was in the changing room she was busy chitchatting so loudly with another saleswoman. She showed no professionalism at all. And to whomever manages the Desigual Branch at Isetan Tampines please train your staff better in terms of proving quality service and professional etiquette.
Tamara Thiessen (Tamara Thiessen Travels)
3
Not the best Isetan by far (ie KLCC!) Very limited range of women's clothing and shoes, which is what I went for and came away empty-handed Nothing upmarket at all really – only middle to low range as for handbags. No pizazz in the presentation either. Lacklustre in truth 🥱 …