Went to Tampines Mall outlet to get a X-Doria protector n screen protection for my new Apple Watch. Immediately after coming back, the corner of screen protector starts to peel. When back, the sales staff was very nice, replaced a new one but the corner start to peel again within 3 hrs. She told us that she can only replace once. I don’t think this is right n professional, which means if the product is faulty, you will not be responsible cos you have already replaced. That’s not right at all. We are a regular customers for so many years. Will think twice about going back. My invoice no: 6667
Sharon Ng
5
Thing Wei is very patient to assist me with the installation of the screen protection which I preorder online. Also when I ask her for other Samsung Ultra S24 accessories she did well with her recommendation and I ended up buying it. Like her service and will be back again.
No Ra
1
The salesgirl at Tampines Mall was totally uninterested to serve us, too busy on her handphone, but I still bought the Aukey chair costing $269 cos I needed it. The can't be bothered salesgirl booked a date for delivery as per the date we required but the delivery man never turned up and there is NO telephone number for me to contact anyone at all. Now I am in front of the shop waiting to cancel my purchase but there is no one here. Signage says WILL BE BACK IN 15MIN. But it is more than 30min n there is still no one here. Please do not buy from this shop if you don't want this type of trouble.
Kri S
5
My repeated purchase at this store with Thing Wei. I can always rely on Thing Wei to get my phone protection done swiftly. She’s very detail & professional in her work and I’m always pleased whenever I get my new protectors or phone case from her. Highly recommended. Thumbs up!!
Samantha Lee
5
Second time getting my handphone case, screen & camera protector done at Urban.M by Vin (WeiQi). She always does it professionally & meticulously. Always ready to answer all our questions patiently as well. Thank you :)
Reno Sim
5
I would like to complement shop assistant Pohyi for her excellent and helpful assistance, to answer my multiple questions , in regards of the products. Humbly , she not only answered products I was interested in but also, walked the extra miles, to patiently replied enquiries that were not related to products. She deserves to be praised and she is responsive. I, as a customer, have truly learned abundantly about the product I purchased.
Thanks for the product and her help. Good work!
27.01.2014
Benny Lim
5
Really excellent job pasting my screen protector by Urban M team. Friendly people and staff took great care in handling my phone and explaining the after-care part of maintaining my screen protector. Hard to find such service elsewhere. Will def come back again
Sinyee Liew
1
I just patronised this shop on 20 july 1.40pm. The lady who served me has a very bad customer service. She explained thing to me in a rush and with an inpatient tone. Relectunt and dont want to explain. After saying one sentence she quickly took out her phone to use. Feel v disappointed by this kinda service esp the products also not cheap. I wont buy anything from this kinda shop with this kinda customer service.
Analyn Aguilar
1
Bought screen protector, case, camera lens protector which costs nearly $200 but after 2 days screen protector crack. Went there for warranty but said cannot. The screen protector that was bought is not cheap, costing to $60 but not good. Went to another shop to change and got a feedback from the seller that the screen protector that was cracked was the good quality. So feels like what they sell are only imitation and not original and they are selling it very expensive
Sue Shewa
5
Came down and asked the salesgirl if there's a phone case for Samsung A54 5G. She was very nice and helpful. Told me there's only one type but it's the bumper type. Did my tampered glass for the phone as well and got a powerbank. Didn't get her name but very friendly. I went on Monday 16 October morning.