UNIQLO Tampines Mall (Same Day Click & Collect)

I was pleasantly surprised to receive a coupon after reviewing their clothes. So, I went to try on the pants at Tampines Mall and wanted to redeem it at the cashier counter. The Indian cashier on level 3 (who seemed like a part-timer or a student) told me the coupon was just to deduct $1 from the pant price. Confused, I asked her again, and she stated it was just to reduce the price by $1. When I asked if it was free, she said no. So I decided not to make the purchase. After reading the terms and conditions of the coupon and discovering that it didn't state $1 off, I approached the cashier on level 2. She seemed unsure as well and called for higher management. They came and confirmed it was for free. So, I went back to level 3 and got the pants, then went down to level 2 to redeem the coupon. It was another cashier, and again, she called for higher management for help. He came and had to scan my membership code repeatedly to make the redemption. After waiting for a while, I was finally able to redeem a pair of pants. Please educate and train your staff better to prevent this kind of misinformation. FYI, on level 2, the fitting room door is broken, while on level 3, room 1's door lock is unstable. Please kindly repair your fitting rooms.

I walked in around 9:30 am, asking if I could get a set of clothes for my daughter, whose clothes were drenched with a hot drink that had spilled on her thigh, shirt, and shorts. The staff coldly told me that the store didn't open until 11 am, even though it was a Saturday and supposed to open at 10 am, and said she wouldn't sell me anything until 11 am.

I was at the Tampines Mall outlet and went to the fitting room on level 2 around 1:05 pm on December 23, 2024. After trying on a pair of pants, I asked the staff lady where to put them. She didn't reply, but when I gave her the item number plaque, she snatched it and gave a bit of attitude. She had glasses and short, bleached brown hair; I don't know her name. I was taken aback by her behavior. It didn't affect me much, but I was just annoyed. ((I love Uniqlo))

"Worst shop and customer service ever. They are so inflexible, and their policies don't make sense. There's constant miscommunication and inconsistent instruction from one staff member to another. I wasted so much of my time. They refuse to assist. Everything is impossible. This is the worst Uniqlo store in Singapore."