Jonathan Chia
Here's the edited review: "I just emailed them this: Hi, I'm frustrated by the frequent absence of Miss Heidi, the teacher for my child's SAT class. Almost 70% of the lessons have been conducted by substitute teachers. My concerns are: 1. How is the quality and continuity of instruction ensured with Miss Heidi's frequent absences? 2. Why weren't parents informed beforehand when the regular teacher is absent for such a long time and so often? 3. Worksheets have been unmarked and even missing for weeks when substitute teachers have taken over. Where is the accountability and responsibility? Please address and resolve these issues as soon as possible and provide an explanation to us as parents. I'm considering filing a complaint against the center with the authorities for this unacceptable conduct. I'm unsure why I am still paying the full fees when such service is provided."
