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Rating Summary

3.9

20 reviews

5
90%
4
100%
3
90%
2
80%
1
70%

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Reviews for Swensens Tampines Mall

LongEr

LongEr

2

A local Western food chain that’s been around for 46 years — the main course food has always been consistently bad! Tourists might wonder: how could such a terrible Western restaurant survive this long?! Easy — either because locals have low expectations when it comes to food… ahem, I mean, because this place isn’t really about the mains — it’s all about the desserts! One look at their menu filled with waffles, sundaes, and ice cream creations, and you’ll realize: this isn’t so much a Western restaurant as it is a dessert shop. 🥩Ribeye Steak Completely misrepresented! The green broccoli in the photo was randomly swapped with yellow cauliflower, and the staff didn’t even inform us beforehand. Super unprofessional — like some careless cross-border e-commerce seller sending the wrong item. The steak itself was tiny, noticeably smaller than what you'd get at Aston’s for the same price. Sauce options? Only no sauce, BBQ, sambal, or black pepper — no classic mushroom sauce! For anyone who don’t prefer spicy food, this place is downright hostile — even the BBQ sauce got spicy flavor! The server saw customers had fries but didn’t bring ketchup proactively. No condiment bottles on the table either — you have to walk over and pump out a tiny serving into a small cup, McDonald’s-style. This rest charge a service fee! But the food is served by robots. No proper human service at all! 🍔 Beef Patty Burger A straight-up pre-packaged item! Think McDonald’s, but 2 to 4 times the price. The patty had a clear frozen taste — dry, flavorless, no aroma. Zero joy in every bite. One friend literally gave up halfway because it was so unappetizing. This burger gives new meaning to the phrase “tastes like cardboard.” 🍲 Mushroom Soup Also a pre-made product! Tastes just like the instant soup powder from the supermarket. If you've ever tried a few supermarket brands, you'll probably guess exactly where they source it from. There's absolutely no reason to pay triple the price to eat this here when you could make the exact same thing at home. And yet, the menu proudly calls it the “Soup of the Day”! Do the chefs here really understand what Soup of the Day is supposed to mean? Maybe they should go binge-watch Gordon Ramsay’s Hell’s Kitchen and take notes on how he screams at people who mess that up. The dining environment is quite noisy — one of the staff keeps pushing around a small cart full of utensils, just strolling through the restaurant! Logically, he should be collecting or setting utensils while pushing the cart, but I watched him circle twice without picking up a single item or setting anything down. He was purely generating that clattering noise of utensils banging together! The sofas in the restaurant are also badly worn out — the seats are full of cracks, and they literally scratch your thighs when you sit down! It’s unbelievable they haven’t been replaced! This place is still in business because of the desserts. Banana boats, waffles with ice cream, chocolate sundaes — that’s their real focus. So if travelers don’t want to be disappointed in local food scene, just treat this place as a dessert shop. For actual meals? Go literally anywhere else.

Arianna Hayden

Arianna Hayden

5

Came during Weekdays around 11am, the place is not crowded and I’m enjoying my lunch. I can said the staff are friendly and polite especially Aaron, can see that he likes to entertain guests. Keep up the good work Aaron.

ŻĘOŇ

ŻĘOŇ

4

I went with my wife for lunch.. having the sambal Gill fish taste delicious and fresh.. service are excellent..Food doesn't wait too long.. well great experience

Ay Ay

Ay Ay

4

Aaron from Tampines Mall is extremely helpful and patient in his service. He guided us to change tables to suit our needs. Then he patiently explained the promotional items, repeated unclear points, guided to claim complimentary items. Without being intrusive, he checked that we have enough cutlery and brought some small bowls when he noticed that we may need them. Indeed a good example of an exemplary service staff

JJ

JJ

5

The festive menu Poultry Platter was delicious and more than enough for two people. I love the sausage with darker color.

Michelle luvs

Michelle luvs

5

Aaron was a very friendly worker.. and very helpful.. will come back again because he also have a very warm heart :) thank u swensen for having since a great worker

Cath Thong

Cath Thong

5

Ordered fish and chips. The batter is very crispy and the inside fish is very soft and tender. Baked fish rice is very tasty. Service is excellent. Aaron checked on whether we could make our orders and had the initiative to offer 3 side plates to enjoy sharing our food. He often passed by to ask if we need anything. Leiming patiently showed me how to redeem my vouchers and explained the dessert items. Generally, the staff are attentive to customers' needs.

MIKA MG

MIKA MG

1

Came here to celebrate my daughter’s birthday, food came on the table but no cutleries given. Staff left just like that, looking for the service staff after few minutes then I got the cutleries. Same goes to drinks, they forgot to serve our drinks. Restaurant is not busy and unable to deliver good service. This is my daughter’s favourite place, ever year we celebrate her birthday here. We’ve been coming here for more than 10years. Really disappointed no service at all but I paid for the service. Kindly fix this issue!

Charyane Tan

Charyane Tan

5

Attentive staff brought us to a table where we could keep the stroller within sight. While our food was being prepared, the waitress thoughtfully served us water. Take a look at what we ordered!

Sean

Sean

2

The greatest aspect of this outlet was the size. It has a large seating capacity. But the con was that the managers and staff all looked unhappy. They carried out their tasks looking very bored and lethargic. When the thin female manager was helping to clear the table, she was very focused and all peripheral visions were not working. I waved at her but she couldn't see. I think she might be a pinoy. Later I managed to get attention from a brown shirt waiter. The food and ice cream were decent. However the take away from this visit was that we shouldn't go again. Maybe the business was too good indeed. 25 May 2025