Yu Hong and Eric provided the best customer service experience! They happily guided me in choosing my first pair of On shoes. They were very patient and gave genuine customer service. I went to the Ion branch but bought at this Tampines branch because of stock availability, and a big bonus was Yu Hong and Eric's service. A big thank you to them!
Tan Chin Hoe
5
Bought a pair of Hoka Bondi 9 (W) and Hoka Clifton 10 (M) from the Tampines outlet on 25/4. I was served by sales staff Eric. Thanks for his patience and knowledge of the products, which helped us get the right pair of sports shoes we wanted. This provided us with a really good shopping experience at Running Lab TM.
Jiaqi
5
Based on the reviews, I went to see Eric, and he was indeed very helpful. He let me try on different shoes before measuring my feet and realizing that my feet were different sizes. After I told him that I really wanted the Asics Novablast but the size wasn't quite right, he helped me arrange a reservation with another store. I highly recommend this store for finding the perfect fit.
Jayson Chua
5
We visited the Tampines Mall branch on April 6th at about 4:30 PM. We were served by Ket. He was very knowledgeable and gave professional recommendations and advice on the type of shoes that best suited us. We were endeared by his politeness and professionalism. He was also good at promoting the company’s membership deal. We would like to thank Ket for his knowledge and attitude. We had a wonderful experience because of him.
Irene Goh
5
I was served by Eric Koa, a fantastic sales person who knew what I expected in the shoes I wanted. I am certain to be back again to find him whenever I need a new pair of Hoka shoes.
Mark Tan
5
Eric at Running Lab Singapore provided exceptional service in helping my mom find the perfect running shoes. His expertise and attention to detail made the experience enjoyable and stress-free.
From the moment we arrived, Eric was welcoming and took the time to understand my mom's specific needs. He assessed her foot type, running style, and any previous issues she had with shoes. This personalized approach ensured that he recommended options that suited her perfectly. Eric was knowledgeable about the various shoe brands and models available, explaining the benefits of each. He encouraged my mom to try on multiple pairs and was patient throughout the fitting process, ensuring she felt comfortable and confident in her choice.
Ultimately, my mom left with a pair of shoes that not only fit well but also enhanced her running experience. Eric's dedication to customer satisfaction and his passion for running truly set him apart. I highly recommend seeking his assistance at Running Lab Singapore for anyone in need of quality running shoes.
Boon Jiong
5
Excellent service from the staff at the Eric Tampines Mall branch. He patiently helped me try on shoes and recommended I join the membership program!
Jingru
5
"The staff here are amazingly helpful and kind towards my sisters, who were looking for their first proper running shoes!"
Mohammad Yazid
5
"First time shopping at Running Lab. I must say, Eric is a lifesaver. Professional and provided a fantastic customer experience. Highly recommended!"
Pit Lian Wong
5
Yu Hong is super passionate and delivers excellent service, explaining which model suits me the best. She deserves credit from the team. I wish we had more staff like her. Thank you, Yu Hong.