Reviews for OTO Singapore (Tampines Mall) at Tampines Mall

Yong Yi

May 23, 2025

5

I recently bought a massage chair, and it's very comfortable. The various massage modes allow me to relax quickly after a day's work, especially the kneading and heating functions, which are really effective! The design is also very modern and looks great in the living room. It's also very cost-effective and is worth recommending to anyone who needs to relax. Thanks, Jacqueline.

Lia Soon

May 23, 2025

1

We had a very bad experience with this shop's salesperson. The salesperson, who wore glasses, had a bad attitude. He didn't explain the features and kept forcing the massage chair type that he wanted to sell, which made us feel uncomfortable. When I wanted to try the 8k chair, he was reluctant and lectured me that I would be confused, etc. What's wrong with giving it a try for five minutes, to give a customer a good experience? Only happy customers will buy. And, I know how to manage my spending; I don't need a lecture. I just needed proper service to make a decision. We looked casual, but that doesn't mean we didn't have a budget. There were no other customers in the shop at the time. We quickly left the shop. It's a pity that Oto hired this type of salesperson, as it will drive sales away.

Alex Tan

May 23, 2025

1

Went to try one of their massage chairs at the Tampines Mall roadshow. I only tried it for about 3 minutes before a woman promoter kept staring at us. Then a man came and told us to get off, saying we could try their chairs at the main store, even though plenty of people around us were using them. What’s the point of a roadshow if I have to test the chairs at the main store? He also told us he was just trying to make money, seemingly looking down on us just because we were dressed casually. Terrible customer service, to say the least.