Worst experience ever. Poor customer service. There were 2 sales staffs tonight.
They took forever to serve others in the store and when it was finally my turn ( with no acknowledgement at all mind you) and no apology. If not happy don’t work in customer service line.
In the end the item I was keen in was OOS. Joke. Don’t you guys label range that’s OOS?
Ridiculous. Bad look to the brand
I see many other similar complaints here. You should really teach your staff basic customer service or fire them, simple
Haerlena Idrus
5
It has been a great experience shopping at this store. Pei Pei has been a great help when buying the products in Laneige. She recommends the products that are suitable for me and do not overdo it. She does sent reminders on sale and advised which products to purchase accordingly.
I knew her when she was at Ion Orchard outlet.
Overall, she is very helpful and knows the products well to recommend to the customers.
Keep it up!
Thank you.
Anne Lay
1
Visited this Laneige store at Tampines Mall yesterday with a friend. I was looking for a gift. As I entered the store, one of 3 female staff mumbled something in a language I didn’t understand amongst themselves.. Unaware, I bought some masks and left.
Later I was told by my friend that she said I wouldn’t be buying, just browsing.. this Salesperson is so rude. I think the management ought to teach her some manners and service.
M Kang
5
Pei Pei has been my skincare and makeup advisor since 2016. Over the years, she has shown herself to be knowledgeable, trustworthy and experienced. Pei Pei understands my skincare concerns. She can remember what I have used in the past, and what else to recommend, as my skin changes. Pei Pei has never been pushy. In fact, she even advises me when it's not necessary to buy an item, if it overlaps with something I already have. Or, if an item is on promotion, she will help me calculate the way to ensure I get the best deal. Shopping with Pei Pei at the Tampines Mall outlet is something I always look forward to. Shopping with Pei Pei is like shopping with a reliable friend. I only go to that outlet, even though there are other outlets closer for me. I only go to the store when Pei Pei is on duty. She has proven herself consistently through the years. Congratulations to Laneige on having such an invaluable person in your Team!
LEE WEI ENG
5
I am writing to express my sincere appreciation for the outstanding service I received from you during my recent visit to Tampines Mall. Enix expertise and passion for the products really shone through. I could tell you are knowledgeable and well-trained, which made my decision-making process much easier.
Lilian Pon
5
Went this evening at 8pm+, enquired about water based sunblock for my son and was served by Pei Pei. She is honest and knowledgeable. She told me the sunblock is not suitable for my son due to his skin condition and gave me some samples for my son to try and guided us how to let him use them though I did not buy any things from her.
Low Annie
5
Really appreciate Pei Pei for her impeccable service and her patience in addressing my concerns in both skin and products. Her product knowledge is excellent and does not hestitate to share with me her experiences in skin care issues. Keep up the great work Pei Pei!
Eden Ching
5
A wonderful morning start with the employee chuah pei pei. Patiently serving me all the time and explain to me which products that suit me nicely. Hope laneige can find more this employee like her. 😍🙏🏻 …
Wendy Hung90
1
Very bad service/attitude from the staff here. I checked the product price here and check with staff in regarding online promo if here also does the promo? She just reply oh online is online offline is offline and I wont know anything about it. I asked so you unsure about the promo thingy if here have? She just say online is online we are offline so we wont know about any promos online or not we are different and dunno whats going on with the online promo thingy. I’m just wondering how come your staffs don’t know anything about it. And don’t even help check. Keep saying don't know in not a friendly manner. Like urging me to leave and not even recommending to the retail price till I asked. And those small bottles she just say all this have to buy purchase with purchase or $250 den can buy the sample size. And not recommending or what. The feeling she gave is like I am going to close soon. Even I say is ok thank you she did not even give a reply.
Sharlene Chew
5
Pei Pei is warm, friendly and understand her customer and products well👍. When in town, she recommended skin care products that suitable for my skin. My last 2 weeks in TPE, skin has dry reaction due to cold weather. Without 2nd thought, I WhatsApp chat with her and her quick response of a little adjustment to the skin products, helped so much and dry skin quickly back to normal. She is really an asset to Laneige. Thanks Pei Pei ❤️