Horrible service. Very slow.
I'm writing to express my disappointment regarding my recent visit to your shop. I ordered two yu tiao and was informed by the staff, Siti, that it would take about 10 minutes. However, after waiting for more than 10 minutes without any update, I became frustrated and decided to cancel my order.
I believe that the staff should prioritize customer orders effectively, and I would have appreciated it if Siti had communicated with the kitchen to ensure my order was being prepared in a timely manner. Unfortunately, it felt like she was preoccupied with other tasks instead of attending to customer needs.
I value good service, and I hope you can provide feedback to your staff on the importance of prioritizing customer orders.
Sharon Tan
2
Having wanted to try the You Tiao rojak, I picked up a set from Tampines Mall. The sauce was packed separately from the you tiao. The box was still warm when I opened it, but it gave off a very strong oily smell. The first bite already indicated that the you tiao had either been over-fried, the oil wasn't changed regularly, or the you tiao wasn't fresh. I had been a fan of their you tiao but noticed the taste and size weren't the same as before… I wonder if they changed the recipe?!
Afiqah Binte Ali
5
Naim is very friendly and jovial. His recommendation of the green bean cake was delicious! Thank you! And not forgetting Amanda, for frying our you tiao to perfection! Thank you again!
David Koh
5
My favorites are the Salted Bun, Red Bean Bun, You Tiao, and Jemput Jemput. Whether they are cold or hot, light brown or dark brown, they all taste good. Most of all, their prices are reasonable. 🤎🧡👍
Veggieventure
5
We are happy that it’s vegetarian! It’s the second time we've bought food from there. My boyfriend likes their veggie porridge a lot. Tasty! We feel that the staff is friendly.
We are particularly impressed by the lady staff who offers great service (at least, she doesn't have an attitude). Her customer service makes us feel happier buying the products. Awesome lady! 🥳🤩
ss24jun
1
The quality of the food, particularly the fried snacks, is extremely poor. Their signature red bean snack has suffered a severe decline in ingredient quality. As the images show, there's 30-50% less red bean filling than before. The bun is extremely chewy, indicating that it hasn't been kneaded sufficiently. It was truly disappointing to have patronized Dough Culture. Also, their dough isn't kneaded well enough, resulting in a very chewy, rubbery end product. Prices have increased while the quality of service and food items has drastically declined. There are better options available where local snacks and finger foods are prepared wholesomely, with great flavor and quality.
Irene Lee
4
Bought the porridge on Monday, July 15, 2024, at Tampines Mall. It's nice, but the mock chicken seems a bit sparse; it would be better if there was more.
Gina Lim
2
Sharing my sweet potato fritter. I am amazed at how thinly they have managed to shred the sweet potato; it's as thin as a piece of paper. [Location - Changi City Point Outlet.]
Zariff
5
I occasionally order the porridge 2-piece meal that comes with a soya bean drink. Like every other place, I've noticed that the customer service varies from day to day. Sometimes it's great; other times, it's awful. The employees' attitude is often the issue.
Sometimes, I get a free bundle of youtiao with the set meal, separate from the porridge. Some coffee shop-style places just give porridge and a few pieces of youtiao.
The food is splendid and is one of my favorites! It's deliciously cheap, and the porridge has the right quantity compared to other shops I've tried, where I'd have to make multiple orders just to get more porridge or youtiao, along with separate delivery fees.
Keep up the good work!
Jason Ng
5
Hashrol, Alissa, and one auntie staff member know how to handle customers, and I'm very happy to buy here every day.