Customer Support Senior/Principal Engineer

Job Description

• Manage the activities of planning and order team in order intake management and central planning
• To handle customers’ demand forecast, order management, follow-up schedule and on time delivery to customer
• Review shipment and order intake performance in daily meeting
• Highlight order/shipment issues to relevant parties to take corrective action
• Demand forecast management (STP, MTP, RP); consolidate and analyze data and provide reasons
• Support project work related to P&O charter
• Provide customers weekly reports - shipment forecast, WIP and backlog order.
• Recommends actions to correct schedule slippage and negotiate with customer.
• Update product status on weekly basis
• Coordinating to analyze order book status.
• Receive order notice and commit delivery schedule.
• Mortgage WIP vs. backlog order.
• Prepare customer review material (C/T , CLIP / CVP)
• Order shipping arrangement

Requirements

• Master/Bachelor Degree preferably major in Industrial Engineering or related discipline
• 2-5 years relevant experience preferred
• Good knowledge of SAP/MES
• Good Interpersonal and communication skills
• Proven leadership skills
• Customer service oriented and responsive
• Good in statistics and numerical analysis