Customer Engineering Principal Engineer/Technical Manager

Job Description

• Support the Business Operations Department to achieve high standard of customer satisfaction through customer excellence. Key technical interface with customers and responsible for the management of prototyping activities.
• Drive customer satisfaction survey and improvement plan for customers
• Responsible for overall prototype activities from tapeout, WIP, qualification till EOL
• Support customer satisfaction and improvement plan for customer
• Product Data Base (PDB) owner in terms of system support, training and change management
• Order-PDM system coordination with VIS/NXP E-commerce
• Reticle management coordination with TSMC EBO on mask making
• EN/LHN creation and analyze EN/TIP accuracy.
• Coordinate for general engineering activities.
• Product portfolio management; monitor tape-out to qualification progress
• Support weekly account review activities / conference calls with customers
• Non-conformance event / concession management with customer
• Support ECN (Engineering change management) / STR (Special test request) communications
• Prototype management support involving follow up on daily status, weekly indices, facilitate efficient tape-out, WIP management, qualification and EOL.
• Align products to processes (Technology roadmap / Master D0 Table) with customers
• Training program coordination/development (Customer relationship management)

Requirements

• Degree in Microelectronics/Electronics/Electrical Engineering, Physics, Applied Science or equivalent, Master in Microelectronics or MBA will be a plus
• Manager : 6 - 10 years of experiences in a semiconductor environment with working knowledge in terms of Product data management system and technical support/coordination
• Senior Engineers : Several years relevant experience in semiconductor manufacturing environment
• Preferably with sub-micron wafer fab process integration/WAT or specific process module knowledge
• Proficient in Microsoft software application; Access, Power Point, Excel and Word
• Good presentation and project management skills
• Attentive to details, Positive working attitude, Team Player