Customer Service Manager

Key Responsibilities:

• Team Leadership & Development:Recruit, train, and supervise the front desk and customer service team.
  Set clear performance goals and conduct regular performance reviews.
  Develop and implement customer service policies and procedures.
  
• Client Relations & Satisfaction:Serve as the main point of contact for all client feedback, concerns, and inquiries.
  Proactively engage with clients to ensure a positive and welcoming atmosphere.
  Implement strategies to gather client feedback and measure satisfaction.
  Resolve client complaints promptly and professionally to ensure a satisfactory outcome.
  
• Front Desk & Appointment Management:Oversee the daily operations of the front desk, including appointment scheduling, client check-in/check-out, and payment processing.
  Ensure the reception area is immaculate, organized, and welcoming.
  Optimize the appointment booking system for efficiency and to maximize salon capacity.
  
• Sales & Product Knowledge:Maintain a comprehensive knowledge of all salon services and products.
  Train staff on product knowledge and upselling/cross-selling techniques.
  Assist with the promotion of new services, products, and special offers to clients.
  
• Operational & Administrative Duties:Manage client databases and ensure all information is accurate and up-to-date.
  Collaborate with the Salon Manager to ensure smooth overall operations.
  Generate reports on client feedback, appointment statistics, and team performance.