Assistant Operation Manager

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower individuals to create their own happiness. We are a full member of the National Council of Social Services and an Institution of Public Character.

We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care, the Ministry of Health and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Job Description

• Supporting the Centre Manager in the following areas:

- Overseeing the daily operations and performance of the

centre's operations team

- Assisting in the planning and coordination of programs and

activities for seniors

- Managing volunteer recruitment, onboarding, engagement

and retention to support centre programs and activities

- Building and maintaining partnerships with community

partners

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls, newspaper for art courses)
• Support centre programs, NSA verification and attendance taking of clients and visitors to the centre
• Assist clients with Skillsfuture applications where required.
• Preparation of venue and logistics for courses and events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth
• Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online)
• Attend to pre and post course/event preparations
• Ensure accuracy and timely entry in Salesforce i.e. new members creation, new events creation and marking of attendance
• Daily reconciliation of takings with tracker
• Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date
• Oversight on programs and offering by Brahm Centre and the availability of slots for courses to promote and maximise sales for courses and activities
• To host and facilitate centre events where required
• To support centre for any onsite or offsite outreach events where required
• To facilitate group activities in collaboration with Centre Manager/ Care Team/ Volunteers/ Interns.
• To support CREST program as required
• Any other related tasks that may be assigned

Requirements

• Strong leadership and team management abilities
• Experience in building partnerships with external organisations
• Good Customer Service with excellent interpersonal, written and oral communication skills in Mandarin and English
• Passionate about serving seniors in the community
• Good attention to details
• Ability to speak dialects is an advantage
• Ability to organise and host workshops and events is an advantage