Tampines Mall Transitions to a Digital-First Customer Experience
As part of CapitaLand's ongoing commitment to innovation and enhancing the shopper experience, Tampines Mall is embracing a more digital future. This exciting evolution means a few changes to how you can access assistance during your visits.
With effect from September 1, 2024, our traditional customer service counter will transition to new, convenient digital avenues designed to serve you better.
Meet Our Roving Digital Service Ambassadors (DSAs)
Even as our physical counter closes, personalized assistance remains a priority. Keep an eye out for our friendly Digital Service Ambassadors (DSAs) who will be roving throughout the mall. Easily identifiable, our DSAs are equipped to provide on-the-spot assistance, answer your queries, and help you navigate the mall's offerings.
Introducing Casey: Your 24/7 Digital Assistant
For instant support anytime, anywhere, we're thrilled to introduce Casey, our new Digital Assistant! Casey is designed to provide quick answers to your frequently asked questions, offer guidance, and ensure you have all the information you need right at your fingertips.
To chat with Casey, simply visit our dedicated FAQ page at https://bit.ly/TampinesMallFAQ and launch the chat feature located at the bottom right corner of the page.
These digital enhancements are part of our ongoing efforts to create a seamless, modern, and efficient shopping environment for everyone. We believe these new services will offer greater convenience and accessibility.
For more detailed information regarding these changes and other mall updates, please visit our official information page: https://bit.ly/TampinesMallInfo.