Main Responsibilities:

Lead a team of system super users,data analyst and customer advocacy team (CAT).
Develop team and balance workload.
Intake calls and correspondence from clients, operations or technical support. Research issuesand coordinate IT issue resolution with product development, operations, tech support, and/or the client.
Serve as central communications link to all stakeholders on projects.
Attend IT/Client Coordination Meetings.
Maintain account-specific action lists.
Gather business analysis & requirements.
Set up Work Breakdown Structures for the projects.
Develop test plans and coordinate software testing efforts
Ensure team delivers project timely and adequate reporting.
Participate in technical consultations, training, town hall meetings and various administrative functions.
Expected to perform any other tasks as deemed necessary by management.
Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner.
Collaborates with and supports other members of the company
Provide support to team members and be point of escalation for day-to-day running of the WMS, TMS or other system support and configuration as needed
Triage Critical System outages and co-ordinate system down-times as appropriate.
Perform Business Processes Review as needed.

Requirements:

JDA or similar WMS system experience is a must.
10+ years of cross functional business experience including business analysis, IT applications development, logistics and/or supply chain solutions, and project management.
Managing team
Experience managing customer expectations.

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Systems Manager -Business Analysis/ IT Application (WMS/JDA) - Up to $9500

Job Description