IT Support Engineer (Exp in MES, WMS)

The client is a leading technology manufacturing company specializing in high-performance computing systems, servers, and cloud infrastructure solutions. Below position is open urgently.

Location: Tampines

Working Hours: Shift Work Assigned

Responsibility

• Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records

Requirement

• Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.
• Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
• Good analytics and troubleshooting skills
• Basic network and Wintel System Administration concept
• Knowledge of manufacturing system (MES, WMS) is a bonus.

**Interested candidates, kindly email updated resume to xiaoyee@wanco-manpower.com with Subject of "IT Support Engineer", thank you.