Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day: Wednesday to Sunday (8.30am to 5.30pm)

Responsibilities:

Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
Pull system transaction data that require fundamental of SQL queries
Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
Support Production label printing issue (Zebra / Sharp)
Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
Coordinate various onboarding and quitting processes
IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis
Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
Follow SOP to monitor and clear real-time reporting event backlogs

Requirements:

Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent
Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
Good analytics and troubleshooting skills
Both a team player and independent contributor
Basic network and Wintel System Administration concept
Knowledge of manufacturing system (MES, WMS) is a bonus
Able to communicate in Chinese to different stakeholders

IT Support Engineer

Job Description