Patient Service Officer

🌟 Patient Service Officer (Front Desk) – Ang Mo Kio, Tampines & Jurong 🌟
Location: | Full-Time | Monday to Saturday | 44 hours per week (Shift Work)
Position Type: Patient Service Officer / Customer Care Officer
Industry: Healthcare / Medical

Are you a people-person with a passion for service? Join our warm and welcoming healthcare team as a Patient Service Officer at our clinics in. We are looking for caring and service-oriented individuals who are eager to grow in the healthcare industry.

Key Responsibilities:

🛎️ Front Desk & Appointment Management

• Greet patients and visitors with warmth and professionalism
• Handle incoming calls, enquiries, and appointment scheduling
• Manage appointment changes, cancellations, and confirmations
• Register new patients and update existing records accurately

💬 Patient Relations & Support

• Build meaningful relationships with patients (including VIP referrals)
• Provide clear information and guidance on clinic services and procedures
• Resolve patient feedback and complaints promptly and professionally
• Follow up with patients via phone, email, or other platforms to ensure satisfaction

📋 Administrative & Reporting

• Maintain proper documentation of patient interactions and service logs
• Compile and analyze patient satisfaction data and feedback reports
• Ensure clinic records and systems are up-to-date and organized
• Assist in service improvement initiatives by updating procedures and policies

Who We’re Looking For:

• Friendly, caring, and positive personality
• Excellent communication and interpersonal skills
• Strong customer service mindset
• Able to work well as part of a team
• Willing to learn and adapt in a fast-paced environment
• Prior experience in healthcare or service is a plus.

Working Hours:

🕘 Monday to Saturday
⏰ 44 hours per week (Shift-based schedule)

Recruiter:
Ng Yuan Lee
EA Reg. No.: R22109441
Norman Recruitment Agency Pte Ltd
EA Licence No.: 22C1187