Patient Service Office- Tampines, AMK, Jurong

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level, Nitec

Strong interpersonal and communication skills

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Mon- Saturday, 44 hours per week shift

If you are interested in any of the positions, do kindly drop your most updated resume to Javen@normanrecruitment.com

Ng Yuan Lee

R22109441

Norman Recruitment Agency Private Ltd

EA License: 22C1187