We are seeking an experienced Merchant Acquisition Specialist to oversee the onboarding of merchant deals onto the UPlay platform. This role involves strategizing to find cost-effective deals, regular onboarding of new merchants deals and managing relationships with merchants.
The ideal candidate should have a strong background in merchant partnership and acquisition, excellent negotiation skills, and the ability to foster partnerships.
Merchant/Partner Acquisition:
- Pro-actively Identify and onboard merchants that resonates with UPlay’s target audience
- Discover profitable merchants and initiate partnerships
- Ensure onboard merchants meet company standards and requirements
- Negotiate with merchants to secure advantageous terms and conditions
- Build and maintain strong relationships with merchant partners
- Understand specific merchant needs and tailor compelling propositions to onboard them
- Manage the onboarding process, ensuring smooth integration and a positive experience for new merchants
- Maintain and nurture relationships with existing merchants to ensure their continued success
- Analyse market trends and competitor offerings to identify new opportunities for merchant acquisition
Content Management:
- Ensure accurate and engaging merchant content is uploaded to the platform
- Maintain a diverse and up-to-date selection of experiences on the website
Market Analysis:
- Conduct regular market analysis to ensure UPlay's pricing offers remain competitive within the industry
- Work closely with internal teams to adjust pricing strategies as needed to maintain a competitive edge
- Analyze platform performance and propose sourcing strategy
- Foresee alterations in the comparative negotiating ability of suppliers and clients through data analysis
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Prepare insightful reports on partner performance and acquisition efforts
Merchant/Partner Aggregation:
- Identify major merchants in the market and explore opportunities for long term partnerships
- Research and evaluate on the possibility of system integration to efficiently bulk list their deals
Invoice and Payment Management:
- Coordinate with merchants and the finance team to ensure timely invoicing and payment processing
- Follow up on outstanding invoices and resolve payment discrepancies
Others:
- Work closely with key stakeholders to ensure clarity of specifications and expectations
- Undertake any relevant tasks as may be directed by the supervisor from time to time
Requirements:
- Degree in Business/ Business Administration
- Minimum of 2-5 years of experience in partners and merchant onboarding, procurement, business development, or a related field
- Strong negotiation, communication, and interpersonal skills
- Excellent organizational and time management abilities
- Proficient in MS Office Suite and comfortable with online platforms
- Understanding of e-commerce system concepts and processes is preferred