Customer Support Executive (Aerospace)

Job Highlights

• Location: Changi North (Transport Provided)
• Salary Range: Up to $5,500 per month
• Working Hours: 8:00 am – 5:18 pm (Monday to Friday; standby support 24/7 on rotation)
• 1 Year Contract (Rewable / Convertible)

Why Join Us?

• Attractive salary with completion bonus.
• Additional $500 allowance for standby duty.
• Transport provided from MRT stations (Pasir Ris, Tampines, Sengkang, Punggol).
• Gain hands-on experience in a global aerospace environment.
• Excellent career growth and development opportunities.

About the Role

Are you passionate about providing excellent customer support in the aerospace industry? We are looking for a proactive and driven individual to join our client as a Customer Support Executive.

Key Responsibilities

• Report to the Customer Support Manager and support Business Development Directors on account-related matters.
• Provide aftersales service support, including generating sales quotations and following up to closure.
• Prepare and maintain routine reports, such as Customer Status Reports and Monthly Sales Reports, to track KPIs.
• Handle customer queries and complaints professionally, providing timely solutions and following up to ensure resolution.
• Engage external customers regularly to build and maintain strong relationships.
• Coordinate with internal teams on various account matters, attend meetings for job induction and closure, and support ad-hoc reporting needs.
• Manage shipping, invoicing, and other logistics coordination.
• Maintain data integrity of sales and customer records in ERP systems.
• Interface with OEM headquarters on warranty claims, spares inventory, long-term agreements, and prepare related documentation (e.g., Lease/Exchange Agreements).
• Participate in planning and execution of marketing events.
• Comply with all organizational policies, including export controls and business ethics.
• Provide 24/7 AOG (Aircraft on Ground) hotline support on a rotation basis (additional $500 allowance provided when on standby; may involve weekends, public holidays, and overnight duties).
• Occasional travel required.

Who We’re Looking For

• Degree or Diploma in a business-related discipline from a reputable institution.
• At least 2 years of relevant work experience in the aviation industry; front-line customer support or service experience preferred.
• Strong written, interpersonal, and communication skills.
• A team player who can multi-task, prioritize effectively, and meet deadlines.
• Proficient in Microsoft Office and Access database; experience with SAP is an advantage.

Interested candidate may send full resume to 6990 0434 (Whatsapp – Miya) and only shortlisted candidate will be notified.

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Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)