Tampines β€’ Food β€’ Parking

Customer Service (Freight Forwarding)

APEX LOGISTICS INTERNATIONAL (S) PTE. LTD.

Open D18 Tampines, Pasir Ris $2,500.00 - $3,000.00

Posted: May 29, 2025

Job Description

Job Responsibilities:

  • Interface with customer and optimizing quality of service, business growth and customer satisfaction
  • Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
  • Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
  • Serve as backup to internal support group
  • Set up customer database, process bookings and executes pertinent orders
  • Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
  • Responsible for maintaining timely tracking status accuracy and schedules for all jobs
  • Prepare quotations
  • Maintaining internal/external KPIs and SOPs to meet customer requirements
  • Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

  • Import/Export experience in freight forwarding with leadership experience will be an advantage
  • Ability to work in a fast-paced and deadline-driven office environment
  • Knowledge of Import/Export regulations and documents
  • Ability to multi-task, prioritize, and manage time effectively
  • Understanding of profitability and loss and how to plan to drive growth
  • Excellent verbal & written communication skills
  • Exceptional customer service and follow up skills
  • Responsible for booking, customs clearance, communication with foreign agents.
  • Coordinate with overseas and local branch for operation and rate issues.
  • Develop new business from existing customers to increase business volume and contribute to profits of the company
  • Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
  • Proficient in Microsoft Office Applications
  • 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

How to Apply

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