Customer Quality Expert

How does something you do not see improve your daily life? This is what our products do and they are in your smartphones, cars, and connected objects. They make them more efficient and less energy intensive. We are passionate about innovation in technology and proud of the value we create for our customers. At Soitec, we are also in a state of transformation: cultural, managerial and digital. We want to make our company an organization where freedom of action and accountability guide our actions. Do you want to change things or test a new idea? If so, what are you waiting for? It is time to come to Soitec!

What does the job consist?

The Customer Quality Expert is the Product Data and Customer Quality (PDCQ) organisation representative in the Singapore Fab. You provide leadership and coaching to the PDCQ team located in Singapore to reach the quality organisation targets in terms of reactivity and accountability while fostering initiative to solve blocking points.

This role is the main data and customer quality interface in the case of escalation or alignment with the other internal Soitec local organisations. You will contribute to the alignment of the best practices between the Singaporean and the French PDCQ teams. This role is also the major quality interface with our Asian customers, able to represent Soitec’s quality organisation in front of customers management teams and to assist the customer interface team members (Sales and FAE) to smooth out any quality blocking situations with Asian customers.

Areas of Responsibility

Leadership

• Provide the PR local team with a clear vision of the directions and targets to achieve
• Coach the PR local team with appropriate help and directions to reach targets by solving issues
• Analyse and ensure good alignment between PR and BRN teams in the different policies and working habits
• Bring support to the team to improve skills and tools

Customer Support

• Represent Soitec Quality management in front of Asian Customers technical or management teams
• Help the local team to be efficient and professional in front of Customers technical teams
• Improve Asian Customers intimacy by proposing improvement action like regular Quality meetings or urgent Crisis meetings to the Clients
• Organise the Customer communication path in the case of difficult cases like Claims

Quality Interface

• Diffuse the Customer Quality mindset in the internal organisations in PR
• Represent the PDCQ organisation in the local management instances when required (escalations, 8Ds, .etc)

Reporting

• Provide regular updates to the hierarchy on the local team activity

Safety

• Safety is a key aspect in the management of your team
• Execute safety tours
• Ensure team is evaluated on safety performance and follow-up of safety rules
• Adopt exemplary behaviour on safety

Requirements & qualifications

Educational Qualifications

• Degree in Engineering

Experience

• >10 years in Customer Quality and / or Customer Technical Interface

Technical / Job Knowledge

• Project Management
• Communication skills
• Technical knowledge in SOI

Personal Capabilities

• Leadership
• Communication and influence skills
• Reactivity and ability to get results
• Anticipation of customer needs