Clinical Application Manager

Key Job Purpose:

The Clinical Application Manager plays a pivotal role in driving the adoption and effective use of the hinotori™ robotic surgery system. This includes designing and delivering comprehensive training programs, supporting surgical teams in clinical settings, and acting as a subject matter expert. The role bridges clinical, educational, and commercial functions, promoting system utilization, enhancing customer experience, and supporting sales growth through strong stakeholder collaboration, in-theatre support, and ongoing customer engagement.

Job Description:

• Create a training pathway by designing the educational plan for hinotori™, which may include the use of dry/wet labs, preceptorship, proctorship, simulators, among other tools.
• Become a subject matter expert in hinotori™ and Robotic Surgery across all specialties to support the development of surgical teams.
• Implement the educational plan for each surgical team, supporting their independent use of the system.
• Drive the utilization of hinotori™ through collaboration with surgical teams.
• Be present in the operating room during procedures performed with the hinotori™ robot, as needed.
• Boost the sales of instruments and accessories through the introduction of new products and solution selling.
• Be responsible for interactions with healthcare professionals, such negotiating professional service fees, etc.
• Provide guidance and insights on the use of hinotori™ to the surgical team.
• Maintain training documentation and clinical data.
• Collaborate with other associates from Medicaroid, Kawasaki, and Sysmex to ensure full resolution of customer issues and maximize customer satisfaction.
• Plan and execute regular sales activities, including formal presentations, informal events, and meetings to expand the user base.
• Maintain a high level of customer account management and organizational skills.
• Perform duties in a way that builds trust, promotes goodwill, and maintains or enhances credibility regarding product quality and customer service.
• Represent the company professionally to external clients in business discussions and advocate for customer needs within internal functions.
• Other responsibilities as assigned.

Job Requirements:

• Diploma or Degree or equivalent in Biomed, Nursery, or related fields
• 3 to 7 years of experience in a training, education and HCP management, preferably with medical devices
• Clinical and hospital environment
• General surgery or/and urology surgery and/or gynecology surgery
• Surgical room protocols