Key Job Purpose:
The Clinical Application Manager plays a pivotal role in driving the adoption and effective use of the hinotori™ robotic surgery system. This includes designing and delivering comprehensive training programs, supporting surgical teams in clinical settings, and acting as a subject matter expert. The role bridges clinical, educational, and commercial functions, promoting system utilization, enhancing customer experience, and supporting sales growth through strong stakeholder collaboration, in-theatre support, and ongoing customer engagement.
Job Description:
- Create a training pathway by designing the educational plan for hinotori™, which may include the use of dry/wet labs, preceptorship, proctorship, simulators, among other tools.
- Become a subject matter expert in hinotori™ and Robotic Surgery across all specialties to support the development of surgical teams.
- Implement the educational plan for each surgical team, supporting their independent use of the system.
- Drive the utilization of hinotori™ through collaboration with surgical teams.
- Be present in the operating room during procedures performed with the hinotori™ robot, as needed.
- Boost the sales of instruments and accessories through the introduction of new products and solution selling.
- Be responsible for interactions with healthcare professionals, such negotiating professional service fees, etc.
- Provide guidance and insights on the use of hinotori™ to the surgical team.
- Maintain training documentation and clinical data.
- Collaborate with other associates from Medicaroid, Kawasaki, and Sysmex to ensure full resolution of customer issues and maximize customer satisfaction.
- Plan and execute regular sales activities, including formal presentations, informal events, and meetings to expand the user base.
- Maintain a high level of customer account management and organizational skills.
- Perform duties in a way that builds trust, promotes goodwill, and maintains or enhances credibility regarding product quality and customer service.
- Represent the company professionally to external clients in business discussions and advocate for customer needs within internal functions.
- Other responsibilities as assigned.
Job Requirements:
- Diploma or Degree or equivalent in Biomed, Nursery, or related fields
- 3 to 7 years of experience in a training, education and HCP management, preferably with medical devices
- Clinical and hospital environment
- General surgery or/and urology surgery and/or gynecology surgery
- Surgical room protocols