Clinic Manager

Full Job Description

Niks ProfessionalLtd, recently listed on the Catalist Board of the Singapore Exchange, is an integrated medical skin care provider, incorporating family practice dermatology and aesthetic medical services, skin care products, facial treatment and medical camouflage service under one roof and a single NIKS brand.

Job description

• Serving as a clinic supervisor in one of the clinics and act as an over-all in-charge of the other 3 clinics via the respective clinic supervisors, ie. pertaining to the smooth and efficient clinic operations/work flows on daily basis;
• Lead staff updates/meetings, performance appraisals, continuous training/improvement initiatives and work within organization’s established standard operating procedures SOP;
• A good role model/mentor to all clinic staff;
• Familiarize with clinic’s range of services and products so as to be able to effectively communicate externally with patients and internally with doctors/clinic staff;
• Handle patient feedback and resolve service-related issues appropriately;
• Stand-in to be hands-on when needed; including but not limited to, reception and administrative work, patient care assistance and doctor-patient consultations;
• Readily take on tasks/responsibilities to be assigned by management.

Requirements

· Full time position only;

· Relevant experience in a clinic management or supervisory role in hospitals and/or medical clinics;

• Familiar with MOH guidelines, Medisave/e-claims etc;
• Excellent leadership, people management, communication, and organizational skills;
• Proficient in clinic management systems and general computer skills;
• Patient service-oriented with a strong problem-solving mindset;