assistant manager

Job Descriptions

- Oversee the spa's daily operations; ensuring a smooth workflow.

- Allocate responsibilities among staff members for efficient operations.

- Motivate team to maintain service quality & sales objectives.

- Monitor client satisfaction and ensure quality service delivery.

- Handle any complaints or issues that arise, ensuring a resolution that satisfies the client and maintains the spa's reputation.

- Ensure adherence to hygiene, safety, and quality standards in beauty spa.

- Liaise with marketing team for the social media response.

- Prepare sales report and data analysis from sales transactions.

- Review inventory levels and make orders for consumables & products.

- Review daily sales, revenue, and expenses to ensure accuracy.

- Prepare end-of-day financial reports or documentation as required by management or finance.

- Develop plans for continuous improvement, suggesting changes or enhancements to services, marketing strategies, or operational procedures.

- Collaborate with the management team to set goals and strategies for the spa's growth and development.

- Create business strategies to attract new customers, expand store traffic, and enhance profitability.

- Develop and arrange promotional material and in-store displays.

Requirements
- Minimum 3 years of beauty & spa working experience as supervisor or senior role.
- Willing to work on retails hours & weekend.
- Good customer service, communication & interpersonal skills.
- CIDESCO, ITEC, CIBTAC or other beauty related qualifications
- Good customer service, communication & interpersonal skills.
- Sale oriented, service oriented and customer focused.
- Initiative, passionate, independent, cheerful personality & strong leadership skills.