Assistant Floor Manager

Job Description

· Responsible for supervising the general operations of a specific department in an organization

· Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance

· Work closely with ground staff and kitchen to facilitate services agreed upon and to ensure the overall success of the event

· Promote customer satisfaction and encourage referrals

· Handle feedback and resolve complaints from customers

· Monitor competitors’ activities and market intelligence and be proactive

· Monitor local competitors and compare their operations

· Promote teamwork and quality service through daily communication and coordination with other departments

· Display flexibility and willingness to adapt to new situations or take up new challenges

· Required to work nights, weekends, and/or holidays

· Recommend and makes pricing decisions on wedding/catering-related products and services

· Be the point of contact for halal-related matters

· Liaise with MUIS, upkeep halal documents, and ensure operations are always halal compliant

· Managed workflow to exceed quality service goals

· Ensured that the front end of the store and all cashiers were proficient and moving customers through the checkout process in a friendly and timely manner.

· Balanced all cash drawers at the end of the cashier's shifts, ensuring accuracy.

· Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

· Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

· Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

· Perform other duties as assigned by management