6 Months Tech Support & Customer Experience Specialist, Tampines/Alexandra

Responsibilities:

• Conduct trainings to agents and customers on how to use AIA+ mobile app
• Guide walk-in agents and customers on how to use AIA+ mobile app
• Assist agents and customers to troubleshoot any issues using AIA+ mobile app
• Return calls to agents and customers to update status of the issues
• Raise JIRA for any issues and follow up closely on the status with stakeholders till the issues are resolved
• Compile feedback and submit it to the working committee as per the agreed schedule
• Guide agents on using the sales quotation engine
• Undertake any other projects/tasks assigned from time to time

Requirements:

• GCE A Level / Diploma or Degree
• Proficient in Microsoft Office
• High troubleshooting skills
• Able to articulate and communicate clearly both in written and spoken forms
• Have a strong customer centric mindset
• Candidates with experience in JIRA will be a bonus