Tampines β€’ Food β€’ Parking

6 Months Tech Support & Customer Experience Specialist, Tampines/Alexandra

HUDSON RPO (SINGAPORE) PTE. LTD.

Open Islandwide $2,500.00 - $3,000.00

Posted: July 14, 2025

Job Description

Responsibilities:

  • Conduct trainings to agents and customers on how to use AIA+ mobile app
  • Guide walk-in agents and customers on how to use AIA+ mobile app
  • Assist agents and customers to troubleshoot any issues using AIA+ mobile app
  • Return calls to agents and customers to update status of the issues
  • Raise JIRA for any issues and follow up closely on the status with stakeholders till the issues are resolved
  • Compile feedback and submit it to the working committee as per the agreed schedule
  • Guide agents on using the sales quotation engine
  • Undertake any other projects/tasks assigned from time to time

Requirements:

  • GCE A Level / Diploma or Degree
  • Proficient in Microsoft Office
  • High troubleshooting skills
  • Able to articulate and communicate clearly both in written and spoken forms
  • Have a strong customer centric mindset
  • Candidates with experience in JIRA will be a bonus

How to Apply

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